Return Policy
All return / refund
requests should be sent to our designated email address, which is:
care@thehotsip.com
Return
postage costs should be paid by the buyer, and proof of shipment must be
retained by buyer as evidence to send us if required. We cannot take
responsibility for the products lost without a proof of delivery and the
product is your responsibility until it reaches us. For your own protection we
recommend you use a reliable and trustworthy delivery service that insures you
for the value of your item.
It
is buyer’s responsibility to make sure product(s) reach our returns address,
which is given below.
A
request for return or exchange of unwanted products could be sent to us within
14 days of purchase. However, we reserve the right to either accept that or
reject that request. If the request is approved, it will be buyer’s
responsibility to make sure product is in original unopened packing.
Furthermore, buyer will be charged restocking fees of at least 25% or more of
purchase price and our shipment costs. If products develop a defect while under
warranty, you should inform us in writing at care@thehotsip.com
It
is buyers’ responsibility to keep original packing and all contents of
products, and should be sent back should buyer wishes to initiate
return/exchange.
Products
purchased on discounted price or on special offers: if product is requested for
return or exchange at a time when product on our stores has gone back to full
price, only discounted price you paid will be considered for refund / exchange
purposes - subject to terms mentioned in other parts of this policy.
If
a refund is approved, the refund will be credited back to the payment method
you used while purchasing that, minus the shipment cost.
Card
refunds may take up to 30 days, depending on the card issuer’s processing
times, which is beyond our control.
We
reserve right to accept or reject the request for refund / exchange of items
that reach us damaged or faulty.
Refund
/ exchange requests made after 14 days of purchase may be accepted at our
discretion.
This
Returns Policy does not affect your statutory rights.
Returns Address: Suite 511, The Atrium, 1 Harefield Road, London, UB8 1EX